Inbound Call Center
Dedicated inbound call center agents serve as a true extension of your brand or business.
Outbound Call Center
We support and foster outbound growth to help you reach multiple in-state industries at once.
A 24/7 U.S. Based Contact Center
Virginia Call Center Services
#1 US based call center solutions for businesses in the Old Dominion State of Virginia. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect reduces costs and eliminates the hassle of managing internal call center operations at scale. Work directly with highly trained inbound call center and outbound call center experts in Virginia or anywhere in the US.
Customer Service
With personalized collaboration, our customer service options are trusted across multiple industries.
Seminar & Event Registration
Help Virginia tourists and attendees register with less stress, faster booking times, and better support.
Lead Qualification
Streamline your lead qualification process for improved sales results with cost-effective B2B solutions.
Market Research
Take full advantage of your Virginia business opportunities with in-depth customer data.
Tier I Tech Support
Outsourced tech support boosts business in Virginia with managed IT services.
Customer Retention
Address customer concerns and questions in real-time with outsourced service options.
Grow Your Customer Base
Attracting new prospects is essential, but businesses also need to retain and keep Virginia customers happy. Gain a competitive advantage through attentive customer service only available with TeleDirect.
Access First Class Tech Support
With TeleDirect’s Tier I outsourced tech support, your Virginia-based business can reserve valuable tech resources. Our troubleshooting capabilities, cloud serving, and data integrations are top-notch.
Support Multiple Industries
TeleDirect offers Seminar Edge, a full-scale reservation platform to make the experience seamless for Virginia call center clients, regardless of whether they work in marketing, insurance, finance, or other key industries.
Virginia Call Center Services by City
Virginia has much to offer including natural trails and parks, coastal towns, historical sites, and access to the nation’s capital. Many large corporations are also headquartered here, making it a popular residential location.
- Alexandria
- Charlottesville
- Fairfax
- Lynchburg
- Norfolk
- Richmond
- Staunton
- Virginia Beach
Our Virginia Call Center Service Stats
Virginia clients choose us for customer retention success and managed tech and IT support.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What Virginia Clients Are Saying
Virginia Call Center FAQs
Who is the best call center service provider in Virginia?
With 24/7 inbound and outbound options, TeleDirect is the best solution for Virginia businesses. Our goal is to help you save resources and achieve corporate growth at scale.
What are the 3 types of call centers in Virginia?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is an extension of your Virginia-based company and has multiple services to help you accelerate your growth.
How many calls can a TeleDirect Virginia call center handle?
TeleDirect’s highly trained agents handle up to 10,000 monthly calls. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a Virginia call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
What is the average number of calls per day at the Virginia call center?
TeleDirect’s monthly call center call volume is around 9,400 calls, totaling about 300 calls daily. We score close to 1,700 calls for performance.
An American Call Center to grow your business and expand your resources.
Our Accreditations
