Inbound Call Center
Dedicated inbound call center specialists focus on results-driven performance.
Outbound Call Center
TeleDirect agents support outbound growth goals across multiple industries.
A 24/7 U.S. Based Contact Center
New York Call Center Services
#1 US based call center solutions for businesses in the Empire State of New York. We provide an exceptional customer experience that helps you scale your business and increase revenue.
Proven Leader in The American Call Center Outsourcing Industry
TeleDirect’s call center outsourcing reduces operational costs and streamlines daily operations. Our highly trained inbound and outbound call center experts are here to serve New York customers.
IT and HelpDesk Support
Outsourced tech support grows business in New York through managed IT services.
Lead Qualification
Capitalize on potential business opportunities by connecting with prospects at the right moment.
Customer Service
Scalable customer solutions deliver trusted experience and knowledge about your brand.
Customer Retention
Address customer concerns and questions in real-time with round-the-clock service options.
Direct Response & Media Support
Finetune your printed marketing and online advertising using expert inbound communication strategies.
Market Research
Take advantage of New York business opportunities with in-depth customer data, sourced by trained specialists.
Stress-Free Call Center Services in New York
Looking for a dependable call center in the Empire State? With a team of highly trained, U.S.-based agents available 24/7, we deliver seamless customer experiences designed to scale your operations and grow your revenue.
Customized Solutions for New York Businesses
TeleDirect specializes in services that reduce operational costs while enhancing customer satisfaction. From inbound support to outbound growth campaigns, our services are tailored to meet the unique needs of New York companies across any industry.
Boost Customer Engagement with Ease
Expand your presence with New York call centers through our customized communication strategies. TeleDirect specializes in improving customer retention, enhancing satisfaction and reducing the risk of attrition due to resource limitations.
Discover the TeleDirect Difference
Contact us today to learn how TeleDirect’s New York call center solutions can transform your business. Our agents handle over 10,000 calls a day with an average wait time of 11 seconds. Every call is an opportunity to strengthen your brand and build lasting customer loyalty.Â
We also help maintain your reputation by offering the following:
U.S.-based, live, and native English-speaking agents available 24/7.
Inbound call support: Results-driven agents manage customer inquiries with precision.
Outbound campaigns: Boost your business by reaching key prospects.
IT and help desk support: Simplify tech challenges with our managed services.
Lead generation: Connect with potential clients at the right time.
Customer service and retention: Ensure satisfaction with round-the-clock support.
Proven expertise in supporting marketing, insurance and more.
Customized solutions to meet your specific goals.
TeleDirect combines expert communication, innovative solutions and personalized service to meet your New York business call center needs. Beyond answering calls, we hope to be a trusted extension of your team, dedicated to prioritizing your success.Â
Whether you’re scaling your operations or looking to improve customer engagement, our team is ready to help your business stay competitive in New York’s dynamic market. Contact us today!
New York Call Center Services by City
New York has a little of everything, from the endless energy of New York City to the coastline and countryside. Major companies, investors, and small-town businesses thrive in this exceptionally diverse Northeast state.
- Albany
- Brooklyn
- Coney Island
- East Hampton
- Ithaca
- Manhattan
- New York City
- Rochester
Our New York Call Center Service Stats
Our New York clients choose us for enhanced business communication and dedication to customer service.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Calls Monitored and Scored Monthly
What New York Clients Are Saying
New York Call Center FAQs
Who is the best call center service provider in New York?
With 24/7 inbound and outbound options, TeleDirect is the best solution for New York businesses. Our goal is to help you save resources and achieve growth at scale.
What are the 3 types of call centers in New York?
Call centers can be inbound, outbound, or a mixture of the two. TeleDirect is a true extension of your New York company and has multiple services to help you achieve new goals.
How many calls can a TeleDirect New York call center handle?
TeleDirect’s highly trained agents handle up to 10,000 calls each day. We respond with speed, precision, and professionalism to every caller or opportunity.
What is a good average speed to answer in a New York call center?
TeleDirect’s average time to answer is only 11 seconds. Agents reduce caller wait and handling times, which reflects positively on your own company.
Generate incredible New York business opportunities by trusting a call center in America.
