Customer Retention Services

Prospecting new customers with your call center is one issue. But keeping them is quite another. Customer retention is an often-overlooked aspect of many businesses (and across a wide range of industries), but you can’t afford to ignore your clients.

Yet finding the time to address every customer concern is a burden on your limited time resources. That’s why TeleDirect’s business process outsourcing (BPO) customer retention solutions are used by companies all across the country. Customer service and retention go hand-in-hand. That’s why our BPO client retention services are focused on exceptional customer service. We’ll help you develop lasting strategies to keep the clients you currently have – even while increasing your overall customer base!

If you need assistance with client retention services or are looking for ways to improve customer retention, TeleDirect’s full suite of call center solutions has everything you need!

TeleDirect’s Client Retention Services: Focused, Forward-Thinking Follow-Ups

Is your current customer retention program working effectively? Do you even have a plan in place to keep clients? With TeleDirect’s customer service retention platform, the process is streamlined, simple and strategically sound.

How do our client retention solutions work? TeleDirect works directly with your business to offer:

• On-point messaging. Whether it’s a timely text message or follow-up phone call, TeleDirect’s client retention services makes ensures loyalty is an integral part of your call center service. We leverage multi-channel communication avenues (social media, SMS messaging, phone calls, etc.) to keep your clients in the loop, whether it’s an appointment confirmation or marketing opportunity – sometimes, even both! See how our customer service and retention can help today!
• Aggressive outbound strategies. When your call center is too focused on handling inbound communications, it’s easy to lose focus on your customer service retention strategies. See how our customer retention solutions provide a multitude of benefits for your call center and your overall business model; your customer communication platform is critical to improve customer retention – we’ll show you the way forward!
• Personalized attention. Your products and services can only retain clients for so long; in order to keep loyal customers, you need to convey that their concerns are your top priority. We look forward to helping your company join the ever-growing list of small, medium and large enterprises that enjoy seamless, integrated retention call center services! Refocus your customer retention solutions with TeleDirect. Customize your message. Improve customer retention. And take your call center performance to the next level with TeleDirect’s outsourced customer service and retention strategies.
• Complete call center functionality. Our customer retention strategies and related client retention services is just one part of our entire call center platform. Everything works seamlessly together – lead generation, inbound services, customer surveys, feedback streams, client retention – so you can concentrate on other business activities. Focus on what matter to your business while we focus on your retention call center services. Simply fill out a TeleDirect customer contact form and get started with superior client retention services today!
• Reduced attrition. TeleDirect’s customer retention services are designed to minimize attrition, and we work with a variety of high-value BPO services to achieve this goal. Plus, our integrated call center platform also helps gain additional clients with customer service retention, even as we strive to stabilize your current client lineup.

Improve Customer Retention | Optimize Call Center Performance | Sign up with TeleDirect for Customer Retention Solutions Today!

TeleDirect specializes in customer service and retention. We’ve made it a core part of our industry-leading call center platform, and our cost-effective strategies can benefit your business immediately. If you’re not working to keep your customers, the competition already has an advantage. It’s time to focus on your customer service retention – but how can you juggle all of your normal business activities with the considerable time commitment required for your retention call center?

The answer is easy: our customer retention solutions. See how TeleDirect’s client retention services will keep current clients, all while fostering new growth on a daily basis.  If subpar customer service retention is hurting your day-to-day business, contact TeleDirect today, one of our client retention services specialists will reach out with solutions.

 

Whether you need to improve customer retention or enhance your entire call center platform, TeleDirect has the outsourced solutions to help you compete, excel – and win! To find out how our integrated call center solutions, including client retention services, can help your business grow, give our BPO consultants a call at (800) 776-1081, or click here for a secure message portal. Thanks for considering TeleDirect for all of your client satisfaction and client retention services. We look forward to helping you today!