Virtual Receptionist Services
With TeleDirect’s virtual receptionist services, your clients always have a friendly voice on the line.
Virtual Receptionist Call Center: Our Services
You Can’t Always Be Available for Your Customers, But We Can
With a virtual receptionist answering service, you always have a support rep on the clock. Say goodbye to disgruntled customers and lost leads. Your customer service solution has arrived.
Live Agent Coverage
At TeleDirect, we offer a live virtual receptionist service. Instead of pushing buttons to a robot’s directions, your customers speak to actual humans about their specific needs.
Tier 1 IT Support
When tech issues arise, you can count on our virtual receptionist telephone answering service. Our agents are equipped and ready to resolve your customers’ tier 1 IT issues and can quickly escalate higher concerns to the appropriate channel.
Branded Scripting
Deliver a cohesive brand experience with customized scripts. We’ll work with your marketing team to develop call scripts that use your unique verbiage and reflect your company values.
Virtual Receptionist Services: Stats
Our clients choose us for a reason: exceptional results delivered
through cost-effective solutions.
Key Client Average Speed to Answer (ASA)
Dedicated Client Call Quality Assurance Score
Monthly Calls Monitored And Scored
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
Learn More or Get Started
Get Custom Pricing & Access To Exclusive Deals.
Our Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Virtual Receptionist Services FAQs
What is a virtual receptionist answering service?
Your key to better business. Our virtual receptionist call center provides complete customer care — all day, every day. We become an extension of your team! Our agents handle all forms of communication seamlessly and securely, allowing your team to focus on their hired roles.
How does a live virtual receptionist service enhance customer experience?
Efficiency and connection. Our agents take your customers’ needs seriously and treat them with respect and patience. We are also expert communicators and active listeners. These skills facilitate conversation, making it easier for customers to explain their issues to our agents, who can start working toward a resolution.
What types of businesses can benefit from virtual receptionist services?
You name it! If your business deals with customers, a virtual receptionist can benefit your business. We’ve teamed up with companies across dozens of American industries, from finance to healthcare and everything in between. To learn more about how your business can benefit from our services, call (800) 776-1081.
What is the advantage of using a virtual receptionist call center over traditional call centers?
It’s much more comprehensive. Whether you need a chatbot service, overflow support, or a support center that scales depending on current volume, we’ve got you covered. Our fleet of virtual receptionist services encompasses all your customer service and communication needs, and our flexible business model allows us to offer the exact services you require at the right times.
What happens during peak call times, and how does the virtual receptionist service handle high call volumes?
We meet your needs. Entering a high-volume period? We will ensure you have enough virtual receptionist agents available during peak call times so you don’t keep anybody waiting. During slower periods, we can adjust our staffing accordingly as well.
