Order Processing
Our exceptional customer service provides regular customized reporting and multi-channel communication, so processing orders is streamlined and cost-effective.
Safeguard Your Reputation
Reputation is everything—and customer experience is what makes it. If customers experience snags with their order processing, they’ll remember it. Rather than experience bad press and decreased business, optimize your customers’ experience by outsourcing inbound order-taking services. Our agents will take care of every detail, so you don’t have to worry.
PCI Compliance
We have been a certified PCI-DSS, SAQ D-Service Provider since 2007, as verified by Trustwave, an independent, industry-leading managed security service for credit card processing. With our strict and secure protocols regarding online and e-commerce transactions as well as information security safeguards, as demonstrated through our ISO 27001 certification, client and customer information is always safe with us.
E-commerce Expertise
As a transparent extension of your business, our Order Processing Agents will increase and improve customer satisfaction through our knowledge, professionalism and expertise. With e-commerce inquiries requiring active listening skills and the ability to assess customer challenges immediately, your customers will immediately appreciate the proactive and helpful assistance provided to achieve prompt resolution.
24/7 Communication
Sales is not a 9 to 5 business, so expect the same from your call center partner. Maximize your sales conversions at any time of the day from all online orders and e-commerce shopping trends. Our Order Processing services immediately capture website prospects while they are shopping online. Increase your return on investment with TeleDirect, a proven profit-center partner, not a cost-center vendor.
Order Processing Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Predicted growth in e-commerce by 2025
Average online purchases made yearly per person
Current amount of digital marketplaces and stores
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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Our Order Processing Services Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Order Processing Services FAQs
It’s our busy season, and we’re slammed with orders. Can TeleDirect really help?
Absolutely. At TeleDirect, we provide scalable inbound order taking services that work as an extension of your business. We can offer more team members to support you when you’re busy. When things slow down, we can roll back support accordingly.
Can’t my sales team deal with processing orders?
Sure, but at your own risk. You hired your team for specific skills and responsibilities. It may sound like a cost-saver, but doubling up their duties will only lead to unhappy staff and less efficient work. That ends up damaging your bottom line, not helping it. An order-taking call center will fix the problem.
Will an order-taking call center properly represent my brand?
TeleDirect certainly will. We can’t speak for other order-taking services, but when your customers call a TeleDirect support center to make an order, they will receive the same branding and care that your internal team provides. We work with customized scripts and study your business values to ensure this.
We’ve gone global! How can my e-commerce company keep up?
24/7 coverage and multilingual staff. TeleDirect may operate in the United States, but we serve the entire world. In addition, we offer 24/7 multilingual live agent coverage. That allows folks in all time zones to contact your team and receive help in their native language. It makes a world of difference!
Can TeleDirect keep my clients’ information safe?
We sure can. At TeleDirect, we take security seriously. That’s why our order-taking services include a PCI-compliant security system, strict staff protocols and every safeguard necessary to protect your customers.
