We'll Help You Grow While You Pay-As-You-Go.

Why Choose TeleDirect?

Explore below why a lot of businesses and professionals use TeleDirect’s Business Process Outsourcing (BPO) services. These reasons are also why our clientele of satisfied customers is growing.

U.S. Based

TeleDirect is a Business Process Outsourcing service provider based out of Sacramento, California, and has agents across the United States. Having different centers within the country means you can work with service agents in your state. This way, challenges related to time zone differences and cultural differences are eliminated. Let TeleDirect be the call center extension of your operations that your business requires.

99.995% Uptime

The software and technological infrastructure we use are always available. This means our agents can attend to inbound and outbound requests at any time of the day. You don’t have to worry about you or your business not getting the service for which you paid. Even during system maintenance, we’ve set everything up so that your business is not affected.

PCI Certified and ISO Compliant

When processing card payments and other financial information, we understand the importance of guarding sensitive data at all costs. Our payment processing solutions meet PCI standards for secure transactions. Not only are we PCI certified, but our business operations are also ISO compliant, so be assured that our processes meet the highest quality and safety standards.

Fluent English and Spanish Speaking Agents

We have a multilingual team with agents fluent in English and Spanish. When tending to support requests, our call center agents’ impeccable language skills enable them to express themselves clearly and equally what’s required of clients on the other end of the line.

No Monthly Recurring Fees

TeleDirect plans and pricing is based on a pay-as-you-go plan. This pricing model lets you pay according to use—no monthly fees, no monthly contracts. It’s just about flexible prepaid minute blocks. Once you pay for a block of minutes, any unused minutes automatically roll over to the next month for up to 2 years!

Speak with an agent today for more information on TeleDirect plans.

Agents Available 24 Hours A Day

Our agents are from across the United States. Different time zones make for 24/7 coverage. With enough workforce and the use of appropriate technology, you and your clients won’t have to deal with long wait times experienced with other call centers.

Flexible Pricing, No Monthly Fees

At TeleDirect, we know every business has unique needs and budgets. That’s why we offer flexible, commitment-free call center pricing. With our pay-as-you-go model, you only pay for what you use, with no monthly fees, contracts, or hidden charges. Clear and transparent call center rates, just for your business.

Our pay-as-you-go call center pricing offers simplicity and flexibility. Choose from prepaid minute packages tailored to your call volume and budget. Minutes are valid for up to two years, with unused minutes automatically rolling over to the next month, ensuring maximum value. You can trust your minutes will be used efficiently, giving you the flexibility to use them as needed.

Our no monthly fees policy removes worries about surprise charges or hidden call center costs. With clear, upfront pricing, you’ll know exactly what you’re paying for, no surprises, no hidden fees. Take control of your budget with confidence.

Our call center pricing is built with your business in mind, whether you’re a scrappy startup or a growing enterprise. We craft solutions as unique as your needs (and your call volume). Big budget or small, we’ll whip up the perfect plan, because one size fits none!

FAQ

How much does TeleDirect cost?

Our call center pricing is flexible and based on prepaid minutes, with no monthly rates or fees.

Are there any hidden fees or charges on TeleDirect?

No, TeleDirect pricing is transparent. You only pay for what you use.

Do unused TeleDirect minutes roll over to the next month?

Yes, unused minutes roll over to the next month, valid for up to 2 years.

What are my payment options?

At TeleDirect, we offer flexible payment options to ensure a seamless and convenient experience for our clients. Our options are:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, offering a secure and convenient payment solution. Payments can be made easily through our secure online portal or automated phone system, with all card information fully encrypted to protect your data.
• ACH (Automated Clearing House) Payments: ACH payments offer a secure, efficient way to settle payments. By authorizing us to withdraw funds directly from your bank account on a set date, you simplify the process and avoid tracking due dates or writing checks. Plus, it’s completely free, making it practical and cost-effective.
• PayPal: We offer a seamless payment experience for customers using PayPal. By linking your PayPal account to your profile, you can enjoy smooth transactions through our portal. Use your PayPal balance or a linked credit card for added flexibility and convenience.
• Checks and Money Orders: As electronic payments grow in popularity, we understand the need for traditional options. That’s why we accept checks and money orders as alternative payments. Please note these methods may take additional processing time, as we must wait for them to clear before completing your transaction.

Did you know that TeleDirect is rated as one of the best places to work by Newsweek and one of the top five call centers by Forbes?

Newsweek crowned us one of America’s Greatest Workplaces, and Forbes says we’re a top five call center. Looks like hard work really does pay off, just ask our team.

What does being recognized as one of the best places to work mean for Teledirect? It’s not just about fat paychecks and fancy perks. True job satisfaction is feeling like a rockstar, supported, growing, and knowing your work isn’t just pushing papers but actually making a difference.