Auto Rental Call Center
Get your customers on the road quicker and offer support with a fully customizable TeleDirect car rental call center.
Services Provided
- Live Inbound Agents
- Bookings and Reservations
- Outbound Calls
- Callbacks and Reminders
- Lead Response Management
- Customer Satisfaction Surveys
- 24/7 Call Answering
- Shared & Dedicated Agents
Business Is Booming for Your Car Rental Service Center—Can You Keep Up?
In the car rental industry, customer service matters. If your customers and leads don’t receive support, they’ll find another spot to hire vehicles. Retain customers and leads by outsourcing an experienced customer support service, like TeleDirect. We’ll take care of customer service so you can focus on sales.
Bookings and Reservations
Receiving rental call after rental call? If your team is struggling to keep up with demand, TeleDirect can help. Bookings are one of the most important facets of a car rental center, and with our high-tech software and established process, we make it simple for both you and your customers.
Live Inbound Agents
Automated and internet services are fantastic—but sometimes, customers need to speak with somebody. At TeleDirect, we provide both shared and dedicated live inbound agent services, so your rental customers always have the option to speak with someone if a question or issue arises.
24/7 Coverage
Whether your customers are booking their rental from another time zone or run into an issue with their car after hours, our 24-hour answering services will ensure that all their needs are met—without spreading your in-house own team too thin.
Car Rental Industry Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Projected international auto rental market by 2027
Yearly global revenue in the automotive market
US-based car rental revenue in 2021
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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What Our Automotive Call Center Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Auto Rental Call Center FAQs
What is the main benefit an auto rental business receives by hiring a call center?
Car rental centers require excellent customer service both in person and over the phone. By incorporating an outsourced call center, you can store information, manage bookings and provide remote customer support. This makes life easier for your existing team and your customers.
How can you make the car rental business efficient?
Your team works hard to provide renters with everything they need to get on the road safely. If they spend their whole shift balancing endless phone calls with in-person customers, they will be less efficient overall. A dedicated call center frees up time.
What is the biggest opportunity for growth in the auto rental industry in the US?
The auto industry is only going to get bigger—and to make sure that you’re keeping up, your company must run smoothly. An outsourced car rental call center service like TeleDirect understands industry movement and can help provide this.
How do car rental companies improve customer service?
Overworked or exhausted staff cannot provide good customer service. To ensure clients receive great support, try dividing duties—have specific teams handle dedicated aspects of customer service. Try outsourcing your call center with TeleDirect; we’ll work as an extension of your business.
How do car dealerships retain customers with call center service?
It’s important to show customers and leads that you care. An automotive call center service includes amenities like callbacks, reminders, 24/7 answering and customer satisfaction surveys can all help build client trust.
