Business Answering Services

Let TeleDirect put your business phone answering service on the map. Our call center platform includes the flexibility to excel in any industry, along with the customized support to ensure successful customer communication.

Your customers are reaching out – are you listening?  In today’s digital age, your customers have access to information from many sources. So, when they are calling your business, they expect a real person to help them right away.  Did you know that 67% of customers hang up the phone, out of frustration, if they can’t speak to a real person?

Simply put, a live phone interaction can mean the difference between winning a new customer and losing the opportunity to your competition. At TeleDirect, we commit to being available to handle your calls. Our goal is to answer a minimum of 80% of your calls within 20 seconds or less; 24 hours per day, 7 days per week, 365 days per year.

Is your business prepared to speak with your customers 24/7/365?  If not, your answering service isn’t up to speed. Steady business growth starts with an effective customer care strategy – and an outsourced call center courtesy of TeleDirect offers a multi-level, customizable solution for all of your needs.

A host of factors can prevent your company from promptly addressing client concerns with their own in-house business call answering service, including:

• Insufficient personnel. This is a main reason firms eventually switch to an outsourced business answering service. Your employees are trained for other aspects of your business, not necessarily the business phone answering service end. Our live agents comprise the best-trained business phone answering service across the entire outsourcing spectrum.
• Inadequate resources. With local servers and IT departments already stretched thin, it’s a challenge to implement your own call center. TeleDirect provides the expertise, support and solutions with our call center platform.
• Subpar infrastructure. Maintaining a high-performance business phone answering service doesn’t just require the right personnel – you also need a robust, ready-for-anything infrastructure to handle heavy call volume and respond quickly to client questions. TeleDirect utilizes Amazon Web Services (AWS to ensure that your business call answering service is online, all the time!
• Other business priorities. Regardless of your business or industry, business call answering service activities probably aren’t at the top of your priority list. You need to focus on providing top-quality products and services – not stress over pressing business phone answering service demands. With TeleDirect, you can let us handle all of your business phone requirements.

Business Process Outsourcing – Your Business Answering Service Solution is Here!

TeleDirect’s proven call center and business phone answering services help companies all over the globe with tasks and everyday challenges. From a capable business answering service to streamlined lead generation, our customer relationship management tools keep your message on-point – and we’ll  help grow your business as well!

TeleDirect’s business call answering service is part of our proven call center platform, which you can customize for your unique business answering service requirements. Unlike other answering service companies, we work our business answering services around your needs. Your requirements drive our BPO solutions; it’s always been that way with TeleDirect, and continues with our premier business phone answering services.

We provide superior business call answering services for a variety of industries, from healthcare to financial services and much more. Connect with the best outsourced answering service you’ll find anywhere – contact TeleDirect today!

To get started today, you can fill out our customer contact form here. Just give us a few details, and one of our business phone answering service consultants will be in touch with some practical, affordable solutions. If you’d like to speak directly with our experts, give our main office a call at (800) 776-1081. We look forward to implementing an effective plan to meet and exceed all of your customer communication requirements. Thanks for visiting TeleDirect!