Our Story
Who We Are
There are many Call Centers touting low cost solutions with professional call agents. This likely sounds familiar because it's all about business. However, digging deeper to find a company with your similar values and enthusiasm significantly narrows the field because for us, it's more than just business, its about a relationship. Starting out as an eight-seat Answering Service to become a national Business Process Outsourcer for over twenty-five years, our commitment to clients is evident in everything we do. With our proactive team, entrepreneurial spirit and personal communication, TeleDirect is more than a Call Center. We are your long-term partner, with you all the way.
Company Timeline
Name changed to TeleDirect, 12 employees, $300K in Revenue, main client: PBS
Moved to new location (2nd floor of Chase Building, 6K sqft)
Seminar Edge Reservation Service added; proprietary software developed
Moved to current location (4745 Chippendale Drive, 21K sqft)
Additional Outbound Services location added; company rebranded
Inc. Magazine 500/5000 Fastest Growing Company Award Winner (2014, 2015, 2016)
Website redesign completed that highlight our key verticals and services.
Mission & Values
This is our window of opportunity to create a positive image of the company we are representing. We excel at these interactions because it is what we do and the cornerstone on which our company was built.
Leadership Team
Strong leadership and effective teamwork have built TeleDirect into an industry-leading Call Center focused on providing clients a superior customer-centric experience for their customers in all industries. TeleDirect's senior leadership team sets the strategic direction of the company and supports our passion for customer service and our drive to exceed the expectations of our clients and customers.
Welcome to TeleDirect – A Call Center Company You Can Count On!
If you’re looking for a call center company, don’t settle for just another call center company. The difference between TeleDirect and typical call centers is significant – in capability, quality, reliability, and adaptability. Unlike other call centers in California, TeleDirect gives your business or non-profit the following advantages:
- Capable call center services. TeleDirect’s call center operations are based in the USA. Our platform has been implemented by many companies across a broad range of business sectors and industries. Flexible, powerful tools enable you to stay on top of your customer service – even while you help build sales on the back end!
- Flexibility. Ability to effectively outsource your entire business process or just segments of the process to a highly scalable team of agents. Our ability to leverage workforce from our two locations, in Sacramento California and a growing team of work from home agents in: Georgia, Texas, Tennessee and …. (U.S. based agents, only); gives our clients the edge they need to meet peak service level demands and growth objectives.
- Quality customer service. On the other end of the customer service spectrum is TeleDirect’s passionate, dedicated staff, which helps you leverage our call center tools in Sacramento, CA. Our domestic-based, do-it-all support team puts your needs first. Whether you need targeted call center improvements or an entirely new customer service platform, we’re here to help.
- Reliable, ready-to-deploy support. Thanks to industry-leading infrastructure – our call center company utilizes Amazon Web Services (AWS) and Twilio to ensure exceptional uptime, security, and redundancy – you can always count on TeleDirect to deliver high-end results, each and every time.
- Adaptable, on-point solutions. Technology never stays put – and neither should your call center platform. With a host of intuitive & adaptable features (scripting tools, lead response management, etc.), TeleDirect helps you navigate the ever-changing, always volatile world of 24/7, responsive customer service contact.
TeleDirect’s call center in the USA has everything you need to expand your brand, bolster bottom-line expectations, and provide outstanding customer service.
About our Call Center Company in Sacramento
Our call center is based in the USA, so you’ll enjoy exceptional, real-time customer support with TeleDirect. And as you can see from our timeline, we’ve been on the leading edge of call center innovation for decades.
We’re known as one of the most dependable call center companies in California, and throughout the United States. Businesses and non-profit establishments – basically, any organization that requires top-notch call center service – rely on TeleDirect’s rapid, responsive business process outsourcing (BPO) for all aspects related to 24/7 customer contact. With everything from inbound and outbound call center capability to sales-focused tools, TeleDirect offers the most comprehensive call center solutions you’ll find anywhere. Our call center in Sacramento can help you today!
Elevate Your Customer Service & Innovate Your Sales Platform – Call TeleDirect Today!
Now that you know a little bit about TeleDirect, we’d love to learn some more about your company’s call center needs! If you’d like to improve your customer service and enjoy more intelligent & intuitive processes, give us a call today at (800) 776-1081. Our call center representatives in California can help you develop a practical plan today – just call us, or complete our customer contact form.
We look forward to helping your today!
