Tier 1 Tech Support
With our Tier 1 outsourced IT support agents, you can offer your customers first-class tech support, every time.
Services Provided
- Managed IT Services
- Cloud Backup
- Voiceover Internet Protocol (VoIP)
- Monitoring Services
- Data Backup & Restoration
- Firewall Services
- Cybersecurity
- Office 365/Email
Is Productivity Flagging?
If your IT crew has to troubleshoot and handle customer communication, they might be too overstretched to be efficient. With TeleDirect, your team focuses on problem-solving while our Tier 1 technical support agents tackle customer support. At TeleDirect, we have support strategies for every business problem that comes your way.
Lower Expenses
Outsourcing your tier support staff can decrease overall costs, minimize admin oversight and help your overall bottom line. Our expert staff has been recruited and trained with your company’s success in mind—and we provide their payroll and benefits, so you don’t need to worry about it.
Increase Satisfaction
Your customers deserve professional, expert Tier 1 tech support…and at TeleDirect, we deliver. We work as an extension of your team so that your clients receive the best support possible. Our agents’ troubleshooting and communication skills provide assurance and speedy solutions when your customers need them most—and they will remember that.
Agent Experience
At TeleDirect, our IT agents are the best in the business—and we work hard to maintain that level of excellence. Our agent calls are constantly reviewed to ensure exceptional call performance. All of our agents are based in the U.S. and speak English and Spanish.
IT Support Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
Percentage of consumers who prefer live agent support
Consumers who tell others about positive customer service experiences
Consumers satisfied by slow (but eventually successful) troubleshooting
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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What Our IT Support Clients Are Saying
Worked with Tele-direct for over twelve years
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Always available and willing to answer questions
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Tech Support FAQs
What does IT tech support do?
Problem-solving. When your customers run into any type of tech problem, from a glitchy app to issues accessing their account, your IT tech support staff will save the day through logical troubleshooting and patient communication.
What is tech support in a call center?
Dedicated communication. Our agents work as an extension of your existing tech support team, which we know is filled with IT pros who can solve any problem. Our crew handles your customer calls and inquiries, so your internal team can focus more on troubleshooting the cases as they arise.
What is included in IT support?
Everything you need. Our IT services include cloud backup, VoIP, monitoring, data backup and restoration, firewall services, cybersecurity and Office 365/email.
Are technical support and call centers the same?
Not always. Call centers focus solely on customer communication and support, while tech support (and its related processes) can be internal.
What is Tier 1 tech support? Do other tiers exist?
Yes. Tier 1 tech support refers to the first level of support needed for a tech inquiry. If the case needs more specific support, it will be escalated to Tier 2 or Tier 3.
