Automotive Call Center—Dealerships & Service Centers
With our auto dealer call center, you can optimize your customer experience and increase your bottom line!
Services Provided
- Live Inbound Agents
- 24/7 Answering Services
- Callbacks
- Live Outbound Agents
- Reservations & Bookings
- Lead Response Management
- Customized Scripting
- Unified Cloud Communication
You Know Cars—But Do You Know Customer Service?
Your auto dealership is staffed with sales and car experts—but what about customer service? At TeleDirect, we offer everything that a car dealership needs to offer their clients (and leads!) the best possible support, from 24/7 agent support to dedicated reservation services.
Bookings and Reservations
With TeleDirect’s appointment-booking resources, customers have an easy way to plan their visit to your car dealership. Plus, with our reminder call services, there’s less chance of a missed reservation.
24/7 Availability
Your auto dealership might close its doors in the evening, but car issues can arise at any time. With an auto dealer call center, you give your customers after-hours or 24/7 support, they’ll always have a knowledgeable voice at the other end of the phone, ready to help in case of an unexpected snag.
Live Agent Support
Whether you want to follow up with leads or respond quickly to customer queries and issues, live agent support is the way to go. At TeleDirect, we provide both inbound and outbound live agent services—and we’ll work with you to create branded custom call scripts. A car dealership call center can lead to higher sales with these extra customer touches.
Car Dealership Stats
Our clients choose us for a reason: exceptional results delivered through cost-effective solutions.
New car dealers in the US | Market size in 2022
New car dealers in the US | Business growth in 2022
Increased customer satisfaction
We'll Help You Grow While You Pay-As-You-Go.
Fill out the form below to learn how we can help you with your call center and answering service needs.
Our simple pricing model let’s you pay-as-you-go without any surprise fees or flat monthly rates.
- No Monthly Contracts
- No Monthly Fees
- Just Flexible Prepaid Minute Blocks
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What Our Automotive Call Center Clients Are Saying
We have worked with Tele-direct for over twelve years. Teledirect takes our seminar reservation calls for financial seminars 24/7.
Teledirect has served as our after hours answering service for 20+ years – I appreciate the service they provide to us and to our clients!
I have been a customer for 4 years. They are a 24/7/365 call center. Whether it’s 12 noon or 12 midnight, Teledirect helps us connect with our customers and enforces our brand identity, no matter what time of day or night our phone rings. Thank you Teledirect.
Seem to do a very good job and very efficient. Messages to us quickly when needed. Happy to have a service that can be relied upon.
Phenomenal service and extremely quick response times.
I have been a customer for 6 years. This call center has been a true partner and has helped me grow my business substantially. We started as a really small client and have grown substantially over the years. From the sales team all the way to client services and beyond, I have been supported very well over the years. Thank you Teledirect for being there for us.
Teledirect is a great company to work with. They are always available and willing to answer questions and respond in a timely manner. Friendly management which shows genuine concern that they want the best for you and for you to succeed. It is a great and secure feeling knowing the company you work with is looking out for you and that you can count on them to be there for you for your business needs.
Auto Dealership Call Center FAQs
What is the main benefit a dealership would get from hiring a call center?
At a car dealership, customer service makes or breaks a sale—without good customer support, leads take their business elsewhere. At TeleDirect—we become an extension of your company, providing top-notch customer service so your team can focus on sales and cars!
What factors affect the growth of the car dealer industry in the US?
The car dealership industry is always in flux. Growth depends on changing factors, like politics, tech and economics. At TeleDirect, our automotive teams are up-to-date with the industry as it shifts and always provide modern and knowledgeable service to match.Â
What is the biggest opportunity for growth in the new car dealers industry in the US?
The best way for new car dealerships to grow is to stay with the times. Modern customers expect high-quality cars and customer service to match. By outsourcing a scalable automotive call center service, you can provide this—even as you grow.Â
How can car dealerships improve customer service?
Your staff are car and sales experts, not customer service pros. Let them focus on their job and outsource experienced customer service agents instead. It will make a world of difference to your customers’ experience—and your team.
How can car dealerships attract customers with outbound call center service?
Show your leads and customers that you care about them by following up and answering any questions they have. It will prevent near-conversions from slipping through the cracks and encourage customers to return the next time.
